Contact Us

Patients, caregivers, friends, family and healthcare professionals can count on Novartis Vaccines with questions regarding our products and services.

If our search function doesn't find the information that you're looking for, contact us and we'll start finding your answers right away.

 
Phone

877-NV-DIRECT
Customer Service Representative: Monday - Friday, 8:00am - 8:00pm EDT/EST
Medical Communications: Monday - Friday, 9:00am - 5:30pm EDT/EST

In case of medical emergency, please contact your physician immediately. Hours of operation may vary during U.S. holidays. For medically related questions, please email vaccinesinfo.us@novartis.com
 
Mail

Novartis Vaccines
Medical Communications-US
350 Massachusetts Avenue
Cambridge, MA 02139
United States of America

Upon receipt of your letter, we will mail a reply to you within 2 business days. Please allow for US postal service turnaround time. Response times may vary during U.S. holiday periods.